News and events

Do you know where your stop cock is?


In an emergency, customers can call us 24/7 on 0330 303 0368

With a thaw predicted to in the next few days, the most important thing is to ensure people know where their stop cock is located, should they need to turn the water off in the event of a burst. Where is my stop tap? (

With businesses closing for the Christmas holidays, we’re also urging business owners to turn of the water if their premises will be unoccupied over the holidays. For more tips on how to prepare for cold weather, visit: Retailer useful information (

There’s supporting information available at: Prepare your home for winter ( and How to stop your pipes freezing and bursting in cold winter weather ( We also post regular updates on our social channels – Twitter, Facebook, LinkedIn and Instagram.